- We wash what is in your laundry bag, we are not responsible for non-washable items if they are in your laundry bag.
- Please empty the pockets. We’ll try our best to remove anything left in the pockets and will return it to you, but we are not responsible if what is left inside damages your clothes.
- We are not responsible for and shall not pay for damages, losses, or theft of your laundry and dry cleaning items left unattended for pickup.
- We are not responsible for and shall not pay for damages, losses, or theft of your laundry and dry cleaning items left unattended after we deliver them to your doorstep or a location determined by your written instructions.
- We reserve the right to refuse washing or dry cleaning of any garment that may cause damage to our equipment or may affect the quality of our service.
- Your garments’ stains may not be removed entirely.
- We are not responsible for any shrinkage of your garments.
- We are not responsible for any bleeding of your garments.
- We assume that your clothes are in the laundry bag and will be washed regardless of what the garment-care label states.
- You agree to receive TEXT messages when we need to communicate with you for matters related to the laundry service. We promise to keep your inbox happy, not crowded. By opting in, you’ll receive:
- Reminders of your laundry pickup.
- Notification when your laundry has been picked up.
- Notification when your laundry has been delivered.
- Link to your invoices for your laundry service.
If you prefer to stay in the loop via email instead? No problem, email to orders @ l a u n d 3 r .com.
Your privacy is our priority. If you do not want to receive messages in the future, You can opt-out anytime by replying STOP.